"They tortured me and inflicted pain until I was feeling sick, and then when I tried to tell them that the experience was uncomfortable, they changed the story around to suit their mindsets, made many excuses, said my nervous system just wasn't used to it, and that it meant I should come back for more "to get used to it." All with many smiles.
They were uninterested in honesty or in providing a truly good service. They certainly weren't going to change anything if they could get away with not doing it.
And then later, a really big man told me that they didn't listen to him, either, when he told them it was too painful.
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