Sigh.
I spent many many hours in such jobs. I feel good when I try to be nice or say something and the employee seems to like it. I remember it was good to have a customer treat you nicely, like a fellow human being.
Today someone in a big chain store was good to us and I appreciated it.
I said "This is probably more than you usually ring up here, huh?"
"Ten items or less."
Then:
"Only two items over the limit!"
I felt smiles beneath masks.
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